Effective date
June 18, 2026
Legal
Membership Service Agreement
The wowkey Membership Service Agreement explains the activation methods, service period, entitlement scope, account management, and dispute-handling rules that apply when Beijing Xieshu Technology Co., Ltd. provides wowkey membership and related premium services.
Membership Service Agreement The Chinese version is the authoritative legal text. If any difference exists between the Chinese and English versions, the Chinese version controls.
1. Scope and acceptance
This Membership Service Agreement (the “Agreement”) is entered into between Beijing Xieshu Technology Co., Ltd. (“we,” “us,” or “our”) and the user (“you”) who activates, purchases, redeems, or uses wowkey membership or related premium services.
This Agreement supplements the User License Agreement, Privacy Policy, plan page, checkout page, order page, in-product notices, and other applicable rules. Personal information processing is governed by the Privacy Policy and specific notices.
By agreeing to this Agreement and paying membership fees, or by activating membership through a redemption code, promotional grant, discount redemption, or another method we recognize, you confirm that you have read, understood, and agreed to be bound by this Agreement.
2. Membership services
wowkey membership is a premium service for individual users. The functions, capacity, validity period, price, discounts, applicable platforms, and specific entitlements available to members are governed by the plan page, order page, redemption instructions, or in-product notice shown when you activate membership.
Membership entitlements may include, but are not limited to, higher capacity limits, additional security check capabilities, one-time-code related capabilities, Passkey-related check capabilities, sync-related features, or other premium functions. We may adjust membership entitlements based on product development, technical conditions, compliance requirements, or operational arrangements, but we do not obtain ownership of the content you store in wowkey.
3. Activation method, period, and renewal
You may activate membership through website payment, an Android-client purchase, an iOS in-app purchase, redemption code, promotional grant, or another method we support. The membership period, entitlement scope, usage limits, stackability, transferability, and other rules for each activation method are governed by the relevant page or redemption instructions.
3.1 Website and Android-client purchases
You may purchase monthly, quarterly, annual, or other membership plans through the website or Android client. These purchases are one-time purchases and do not auto-renew. After membership expires, you may decide whether to purchase again, renew manually, or use a new redemption code.
3.2 iOS auto-renewable subscriptions
You may use Apple in-app purchase through the iOS client to activate monthly, quarterly, annual, or other auto-renewable subscription plans. The specific plan name, service period, price, renewal price, available benefits, and other transaction information are governed by the subscription screen in the iOS client and the information displayed by the App Store.
Unless you cancel the subscription before the end of the current subscription period in accordance with Apple’s applicable rules, the subscription will automatically renew at the end of each subscription period. You may manage, cancel, or change the subscription through your Apple ID subscription-management page. After cancellation, you will generally continue to have access to the applicable membership benefits until the end of the current paid subscription period.
The membership period usually starts after the order is successfully paid, the redemption code is verified, or the system completes entitlement issuance. If the page or redemption instructions state otherwise, those instructions apply. Order status for website and Android-client purchases is determined by the relevant payment-provider notices and our server-side records; status for iOS auto-renewable subscriptions is determined by Apple’s transaction status as verified by us and the resulting membership-entitlement status.
4. Account use and management
Membership entitlements are usually bound to the wowkey account used or confirmed when purchasing, redeeming, or receiving membership. You should ensure that the email address, account status, and in-product registration status used are true, accurate, and available.
Unless the plan page, redemption instructions, or product rules clearly state otherwise, individual membership entitlements are for the corresponding account holder only. They may not be transferred, rented, lent, sold, shared for multi-user use, or used to bypass capacity limits, risk controls, regional limits, device limits, or other reasonable usage rules.
If an incorrect account, unregistered email, abnormal account status, incorrect redemption code, expired redemption code, or another reason not caused by us prevents normal use of entitlements, you should contact us or follow page prompts promptly. We will assist with review within a reasonable scope, but we do not promise that account migration, redemption recovery, or entitlement reissuance will always be possible.
5. Fees, orders, and invoices
When you purchase membership through the website or Android client, you must complete payment according to the price, payment method, and process shown on the applicable page. Whether an order is successfully paid is determined by payment-provider result notices, server-side order lookup, and our system records. Frontend payment-result pages are user-experience prompts only.
When you activate an iOS auto-renewable subscription, Apple collects the related payment through its in-app purchase service. Payment records, cancellation, refund requests, price changes, and payment disputes for iOS subscriptions are governed by Apple’s and the App Store’s applicable rules and processes. If a membership benefit does not arrive, its status does not sync, or another service issue occurs, you may contact wowkey for assistance with verification.
Redemption codes, promotional grants, discount redemptions, or other non-direct-payment methods may have limits such as validity period, applicable account, applicable region, applicable plan, usage count, or stackability. Specific rules are governed by the code issuance instructions, campaign rules, or in-product notices.
If you need an invoice, you may apply through the contact method we provide after completing payment and based on the order information. The specific issuance method, required information, issuance time, and invoice type are subject to the actually supported invoicing process and applicable tax rules.
6. Support, Abnormalities, and Updates
Membership services are digital services and online premium services. After payment is completed, redemption succeeds, or entitlements are issued, we will provide services according to the actual order, redemption record, and applicable service rules. This Agreement does not constitute a promise of arbitrary refunds, unconditional refunds, or prorated refunds based on unused days.
If duplicate payment, abnormal payment status, entitlement activation failure, redemption abnormality, account binding error, order dispute, or a legally required handling scenario occurs, you may contact us using the details at the end of this Agreement. We will review and handle the matter based on order records, payment-channel records, redemption records, account status, actual usage, applicable service rules, and legal requirements.
For iOS auto-renewable subscriptions, wowkey will activate, adjust, or restore the applicable membership benefits based on Apple transaction status verified by us. Cancellation, refunds, renewal failures, price changes, and other Apple in-app purchase matters are handled under Apple’s and the App Store’s applicable rules.
If membership services cannot be provided normally, or some entitlements are affected, because of force majeure, network failures, third-party services, payment channels, regulatory requirements, system maintenance, or other reasons not reasonably within our control, we will provide notice through the website, in-product prompts, or another reasonable method based on the actual situation, and handle related issues within a reasonable scope.
If you violate this Agreement, the User License Agreement, product rules, or applicable law, or engage in fraud, abuse, attacks, circumvention of limits, account sharing, resale of entitlements, resale of redemption codes, or other conduct that harms service security or fairness, we may suspend, limit, terminate, or adjust your membership entitlements based on the actual situation, and reserve the right to pursue remedies under law.
We may update this Agreement as products evolve, membership entitlements change, transaction flows change, or law, regulation, compliance requirements, or business arrangements require. The updated Agreement will be published through the website, in-product notice, account notice, or another reasonable method, and it becomes effective on the stated effective date.
If you have questions about membership services, orders, redemption, transaction support, or this Agreement, you may contact us at:
- Company: Beijing Xieshu Technology Co., Ltd.
- Email: contact@xieshukeji.com
The Chinese version controls if there is any difference between the Chinese and English versions.